Select your display name in the menu bar.When the console is disconnected, you can re-connect your console account to the Epic account that has your data. Click DISCONNECT under the console account you need to disconnect.Ĭonnect/link your console account to the desired Epic account.Then, you can connect your console account to the Epic account that has your data. When your email is verified, you can disconnect your console account from the Epic account you registered. Disconnect your console account from the account with no data You’ll receive confirmation that your email was verified. In the verification email, click VERIFY YOUR EMAIL, or copy and paste the link into your browser to go to the page. When you register your account, an email is sent to the email address you provided, prompting you to verify the email address. Register your Epic account, completing all required fields.You’ll be prompted to register your account after signing in. You should select the console you use to play an Epic game. Click the icon for the console you want to connect to Epic.On your desktop computer: Go to and make sure you’re signed out.Sign in to console account and register your Epic Games accountįirst, you need to register your account so you can then disconnect the console account from the Epic account that was newly created. Connect/link your console account to the desired Epic account.Disconnect your console account from the account with no data.Sign in to console account and register your Epic Games account.There are a few things you need to do to reconnect your console account and resolve the issue: You can fix this issue by reconnecting your console account to your Epic account. Choosing not to sign in creates a new Epic account that has no data so you can keep playing. So, the game asks you to sign in or create a new account. If your console account is disconnected from your Epic account, the next time you go to play on your console, it will have no Epic account to use. Your Epic account is what holds all your saved data, not your connected console account. If your account was reset unexpectedly to Level 1, and you’re missing purchases and progress, your console account was likely disconnected from your Epic Games account.
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